Contact Us: (808) 265-3535

FAQs


How does the process work to obtain a quote?
We estimate your project with the following approach:

  1. Upon an initial phone consultation we can arrange to meet on-site to discuss your remodeling needs personally. After seeing the space and learning more about your designs needs and budget we can begin a preliminary estimate. We then schedule a follow-up meeting to review this estimate and answer any additional questions. At this point we can decide if we are ready to move forward.
  2. Next comes the design process, which is perhaps the most important stage of remodeling. Our goal is to include all foreseeable costs during this phase so that you can start your project with accurate budget expectations. We partner with vendors on Oahu to supply you with a local network of expertise and quality; the goal is to choose materials which optimize your investment return while providing years of comfort, durability, and efficiency. Once you have looked over the details and chosen your materials, we can then proceed to a written contract.
  3. Signing a contract is the final step. At this time a specific project time line can be established and materials can be ordered. The majority of projects are based on a fixed-price contract which outlines the scope of work and the cost to complete the job. Occasionally, smaller budget jobs will be executed on a Time and Materials agreement.


How do you communicate with clients during a project?
Good communication is at the heart of every successful remodeling project. Throughout the process we make ourselves available via phone, email, or text during the business day. Our preference is email so we can efficiently document client decisions and concerns.


What is the time frame for my project?
When renovating, especially in occupied homes, the quicker we can accomplish our goals the sooner homeowners can enjoy their upgraded kitchen or bathroom. We provide an approximate completion time with every estimate. When we start a job we want to have all our materials staged and ready to install. We like our clients to be aware that ordering materials can be a challenge when working in Hawaii; it often means delays in shipping and longer-than-usual turnaround times.


What time do crews work? 
Generally we begin our day at 7:30am and finish no later than 5pm. In condo renovations the times will be modified to comply with a building's contractor hours.


Is your company licensed?
Justin Homes is general contractor (# BC-34003), licensed to handle all phases of your kitchen and bathroom remodeling project.


Does your company carry liability insurance?
Yes. We have liability insurance above the limits mandated by the State of Hawaii.


May I have a list of references for similar projects?
Absolutely! We ask each of our clients if they would be willing to share their experience about Justin Homes and testify to the quality of our work.

We are proud to say that many of our clients are repeat customers who call us back to perform additional work.


What is considered a major or minor remodeling project?
A minor remodel of your kitchen and bath might involve:

  • new cabinets, appliances, or a slight rearrangement of elements.
  • Re-tiling a bathtub or shower
  • painting
  • adding wainscoting, baseboard, crown molding, or another surface finish
  • sanding, carpeting, or reflooring.
  • adding or installing bookcases, built-ins, or organizers.

A major remodel of a kitchen or bathroom might involve:

  • A building permit.
  • The addition or removal of partitions.
  • The modification or removal of bearing walls and structural changes.
  • New electrical wiring or service.
  • New plumbing lines.
  • New openings in exterior walls for doors or windows.


What can I prepare for our first consultation meeting?

  • Gather ideas from magazines, online publications, or trade shows.
  • Think about your priorities (e.g. more space, more organization, more efficiency, or a modern look).
  • List all questions you might have. We want to provide you with answers.
  • Create a budget. How much would you like to spend? We can advise how choices in design can effect the budget.
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